Inside the Secretariat

Chelsea Antrobus, Membership Services Team Lead

When did you join IMCA?

I joined IMCA in 2015 straight out of University.  I handed my dissertation in and 2-weeks later I got a job with IMCA as a receptionist.  It was my first full time role.

What do you do within IMCA?

I am currently the Membership Services Team Lead, but over the last six years I have worked in various departments of IMCA, building my way up from Reception to where I am now.  I have worked closely with most departments and I have been lucky enough to gain experience in everything from membership to events.  

As Membership Services Team Lead, I work with an incredible administrative team covering four core areas of IMCA – Membership, Certification, Documents Administration and Publications.  My primary focus is on Membership, where I process new applications and take them through the various application stages, from due diligence to approval.  I liaise with current members and provide assistance in any way that I can.  We are constantly implementing and updating our processes to ensure that we are providing the best service that we can to our members.  Membership Services Group keeps our CRM system up to date and work alongside the IMCA Technical Team and Management to ensure that we provide the best service that we can to our Members and to the industry.

What excites you most about IMCA’s future?

I am looking forward to seeing the industry return to normal after this pandemic and for our membership to keep growing.  I’m excited to see how the industry grows with advancements in Environmental Sustainability and how IMCA continues to support these innovations. 

What’s the best thing about working for IMCA?

The best thing about working for IMCA is that I have had the opportunity to grow and create a career for myself.  I have had support from the Secretariat as I have worked my way up from reception and I think that being a small organisation has also benefited me and has allowed for good working relationships with the secretariat as a whole.

What’s the biggest change you have seen in IMCA since you joined?

Since joining IMCA in 2015, there have been a variety of changes that have taken place, all of which have allowed us to improve our processes and therefore improve the services that we provide to our members.  We have recently implemented a new CRM system which has drastically improved the way we run our membership, certification and election processes.  It has provided us with a platform to continue improving and allows us to generate more ideas that will not only benefit us as an organisation but also our members and the quality of service that they receive.

What did you want to be when you were growing up?

Like any child, I went through so many different career choices – actress, teacher, nurse, even a fairy princess.  For a long time, I was part of a theatre group and I was in a number of local productions.  I loved it.  But when I reached College, I decided that I wanted to be an author.  I have always loved writing, anything from fiction to journaling.  It is still something that I love to do and who knows, one day I may even finish the novel I started years ago.

Who or what is your biggest inspiration?

I have a number of individuals who have inspired me in different ways.  My Nanna, who taught me strength.  My parents, who taught me about unconditional love and support.  But there are also influential people such as Barrack Obama, who inspired me to never give up and to embrace change.  A number of fiction authors who have inspired my writing and created worlds that I can fall into. I have people who inspire me to be the best version of myself.